Get Ready for the Resident Satisfaction Survey–We Strive for 5!
April 11, 2013
This month we are focusing on “It’s all about you..Our Residents”. So, each week we are going to focus on something that we can highlight, and spread the word about the different services and events we offer. We will begin with the Resident Satisfaction Survey – Strive for 5!
The Resident Satisfaction Survey is coming your way this month and your feedback is important because your opinion matters. This annual survey, also known as RSS, measures how well Lincoln Military Housing is meeting your needs and expectations as our valued resident.
Surveys will be e-mailed the week of April 22, 2013. If you do not receive your survey by April 30th, please contact your housing office for information on receiving a replacement survey. In efforts to provide exemplary services to you, Lincoln Military Housing aims to “Strive for 5!” on survey scoring. The surveys are anonymous, and your feedback will be gathered by the independent company, CEL & Associates, who will then populate all comments to share with Lincoln Military Housing.
Please Note: Surveys will include a Comment Card, which, unlike your survey, is not anonymous. The provided Comment Card may be used to note any housing or maintenance questions or concerns that you would like personally addressed.
For your convenience, surveys will be sent electronically to the service member’s work e-mail address. If you cannot fill out the survey at work, please feel free to forward it to your home e-mail address. This will allow both the service member and his/her spouse the opportunity to complete the survey together.
Your survey responses will assist Lincoln Military Housing in providing you & your family with superior service in the future, so be on the look out for them!
photo courtesy of flickr